Featured Projects

The hotel and resort group had no centralized monitoring system; incidents were typically discovered late after causing significant damage and operational disruption.

Built a centralized monitoring system for the hotel and resort group with real-time dashboards, AI anomaly detection, automated alerts, and clearly defined escalation workflows.

The agricultural processing and export company's customer service team was overwhelmed, response times were slow, and there was no after-hours coverage, impacting experience and retention.

Deployed a multi-channel AI chatbot for the agricultural processing and export company based on RAG with a product and service knowledge base, operating 24/7 and auto-escalating complex cases to staff.

The last-mile delivery operator operated across multiple disconnected systems with fragmented data and no real-time visibility into operational performance.

Built a centralized management platform for the last-mile delivery operator integrating AI analytics and real-time dashboards, replacing all disconnected systems with a unified solution.

The precision engineering workshop was running several legacy systems with no integration, making data consolidation and reporting a multi-hour daily task.

Built a data integration layer for the precision engineering workshop connecting all legacy systems, providing a single source of truth and automated scheduled reporting.

Management at the life insurance company relied on outdated reports, lacked real-time operational data, and had no trend analysis tools to support decisions.

Deployed a decision intelligence system for the life insurance company with real-time dashboards, trend analysis, and smart alerts based on custom thresholds.

Internal approval workflows at the pharmaceutical distribution company involved too many manual steps, lacked status transparency, and regularly bottlenecked at handoff points between departments.

Digitized and automated all approval workflows for the pharmaceutical distribution company on a custom BPM platform with integrated auto-notifications and real-time status tracking.

The online property transaction platform's supply chain and operations lacked accurate demand forecasting, resulting in suboptimal inventory levels and elevated logistics costs.

Deployed an intelligent supply chain planning system for the online property transaction platform using AI demand forecasting and inventory optimization, integrated with the existing ERP.

The tour and travel experience platform had no centralized monitoring system; incidents were typically discovered late after causing significant damage and operational disruption.

Built a centralized monitoring system for the tour and travel experience platform with real-time dashboards, AI anomaly detection, automated alerts, and clearly defined escalation workflows.