Featured Projects

The upscale restaurant and dining chain had no centralized monitoring system; incidents were typically discovered late after causing significant damage and operational disruption.

Built a centralized monitoring system for the upscale restaurant and dining chain with real-time dashboards, AI anomaly detection, automated alerts, and clearly defined escalation workflows.

The high-tech farming operation's customer service team was overwhelmed, response times were slow, and there was no after-hours coverage, impacting experience and retention.

Deployed a multi-channel AI chatbot for the high-tech farming operation based on RAG with a product and service knowledge base, operating 24/7 and auto-escalating complex cases to staff.

The warehousing and distribution provider operated across multiple disconnected systems with fragmented data and no real-time visibility into operational performance.

Built a centralized management platform for the warehousing and distribution provider integrating AI analytics and real-time dashboards, replacing all disconnected systems with a unified solution.

Manual processes at the omnichannel e-commerce platform caused significant delays, high error rates, and an inability to scale without proportionally increasing headcount.

Deployed end-to-end workflow automation for the omnichannel e-commerce platform using AI agents and RPA, reducing manual touchpoints to below 10 percent and quadrupling processing speed.

The food and beverage processing company was running several legacy systems with no integration, making data consolidation and reporting a multi-hour daily task.

Built a data integration layer for the food and beverage processing company connecting all legacy systems, providing a single source of truth and automated scheduled reporting.

Management at the commercial bank relied on outdated reports, lacked real-time operational data, and had no trend analysis tools to support decisions.

Deployed a decision intelligence system for the commercial bank with real-time dashboards, trend analysis, and smart alerts based on custom thresholds.

Internal approval workflows at the specialist clinic chain involved too many manual steps, lacked status transparency, and regularly bottlenecked at handoff points between departments.

Digitized and automated all approval workflows for the specialist clinic chain on a custom BPM platform with integrated auto-notifications and real-time status tracking.

The vocational skills training center had no real-time operational analytics capability, leading to reactive rather than proactive decisions and missed optimization opportunities.

Built a data warehouse and analytics platform for the vocational skills training center integrating machine learning to detect patterns, forecast trends, and automatically generate management insights.