Agenorix AutoCRM
An AI system that automatically analyzes customer sentiment, drafts personalized email responses, and automates ticket tracking workflows.
Project Details
Challenge
The client approached Agenorix struggling with manual customer support ticket processing, leading to overload during peak hours, API response delays of up to 24h, and significantly reduced end-user experience.
Solution
Deployed AutoCRM integrated with an internal LLM capable of understanding ticket context. Automates tagging, prioritizing urgency, retrieving from Knowledge Base, and drafting email responses with >90% accuracy.
Result
Reduced processing time to under 5 minutes/ticket, slashed call center operational costs by 40%, and boosted Customer Satisfaction (CSAT) score to 4.8/5.0.
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